Refund policy

Returns and Refunds

If Revivea is not right for you, you have 30 days from the day your order arrives to tell us. No restocking fees, no arguing.

How to start a return

Contact us through our Contact page with your order number and a sentence about what went wrong. We reply within one business day.

Faulty, damaged or wrong item

Send us a photo within 14 days of delivery. We will send a replacement or refund you in full, whichever you prefer, and you will not need to post anything back.

Changed your mind

Because Revivea ships from an overseas warehouse, sending an item back is often slower and more expensive than the item itself. So in most cases we will simply refund you and ask you to keep or donate the unit rather than post it back. Where a return is needed we will tell you the address and who covers the postage before you send anything.

When you get your money back

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it.

Cancelling an order

If your order has not shipped yet we can cancel it and refund you in full. Message us as soon as you can, because orders usually leave within 1 to 3 business days.

Undeliverable parcels

If a parcel comes back to us because the address was wrong or nobody collected it, we will contact you to arrange a reshipment or a refund minus the original postage.